Crab Cake Information
WHAT ARE MY SHIPPING CHOICES FOR BILL’S PRIME CRAB CAKES?
Depending on your destination zip code, the different FedEx shipping methods available to you may include:
| STANDARD OVERNIGHT | 1 Day Air Service – Delivered by 3:00-4:30pm |
| PRIORITY OVERNIGHT | 1 Day Air Service with an earlier delivery – Delivered by 10:30am |
Orders are shipped out Monday through Thursday, with 12:00 pm EST being the cut-off for an order to be received and shipped out the same day. Orders received after 12:00 pm EST ship out the following business day. Orders received after 12:00 pm EST on Thursday do not ship out until the following Monday.
WHEN DO WE SHIP?
| MONDAY | Orders before 12:00pm will arrive Tuesday |
| TUESDAY | Orders before 12:00pm will arrive Wednesday |
| WEDNESDAY | Orders before 12:00pm will arrive Thursday |
| THURSDAY | Orders before 12:00pm will arrive Friday |
| FRIDAY | Orders before or after 12:00pm will ship out on Monday |
| SATURDAY | Orders before or after 12:00pm will ship out on Monday |
| SUNDAY | Orders before or after 12:00pm will ship out on Monday |
IS “SATURDAY DELIVERY” AVAILABLE?
We try to make every option available for our customers when it comes to deliveries. “Saturday Delivery”* is available in most areas. We ask that if you are interested in ordering our Bill’s PRIME Crab Cakes, Saturday deliveries will ship using FedEx Priority Overnight® service. In addition, there is a $15.00* surcharge for all Saturday deliveries. (* Some areas may cost more) When requesting Saturday delivery to rural areas, please call in advance before 12 pm EST on Friday to check availability. Bill’s Customer Service Phone: (757) – 894 – 3499
YOUR ORDER:
Since our Bill’s PRIME Crab Cakes are perishable, before we ship them, we plan ahead to make sure that they arrive there safely and frozen. We freeze our fresh crab cakes and use our Dry Ice Pack System that keeps perishables cold & frozen in transit for up to 30 hours.
CAN I TRACK MY ORDER?
All orders are shipped via FedEx Express. Our customers will receive an email with tracking information from our Customer Service Department. They can track their package with up-to-date transit times once the package has been picked up and is being shipped.
To track your package:
- Visit the FedEx website at: www.fedex.com
- Call them at: 1-(800)-GO-FEDEX